The global Customer Communication Management (CCM) Market was valued at US$ 1,247.4 Mn in 2017 and is expected to expand at a CAGR of 12.1% during the forecast period.
Customer Communication Management (CCM) Market, A more sophisticated version of enterprise content management (ECM) technology is customer communication management (CCM). The fusion of output management technology and document composition & creation led to the development of customer communication management software. Through a variety of communication channels, including email, mobile, web pages, SMS, print, and customer self-services, CCM software enables customer interactions. Systems for managing customer communications automate and streamline document-related business processes to improve organizational effectiveness.
A strategy framework called customer communications management is intended to manage, store, retrieve, and enhance both inbound and outbound customer communications. CCM tools use digitalized programmed and software solutions to gather talks from various communication channels in a single location. CCM is a treasure trove of crucial data for managing customer interactions. Through the intelligent analysis of recorded conversations, a well-designed CCM strategy enables businesses to employ CCM tools to acquire full views of their consumers in real-time.
Our in-depth study will also contain significant information on the current and projected revenues of significant worldwide market players, as well as the products they offer as part of the Customer Communication Management (CCM) Market landscape. To give readers a better grasp of the many factors that contribute to the research findings, the paper breaks down competitive frameworks including Porter’s Five Forces analysis, SWOT analysis, and PESTLE analysis in an approachable manner.
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Segmentations:
Global Customer Communication Management (CCM) Market: Major Players
Doxee S.p.A.
Dell EMC
Xerox Corporation
OpenText Corporation
Ricoh Company
Adobe Systems, Inc.
Newgen Software Technologies Limited.
Pitney Bowes, Inc.
Ecrion Software
Sefas Innovation
GMC Software AG
Cincom Systems, Inc.
Oracle Corporation
Hewlett Packard Enterprise
Striata, Inc.
Kofax Inc.
ISIS Papyrus Europe AG
Global Customer Communication Management (CCM) Market: Types
Cloud Based
On-Premise
Global Customer Communication Management (CCM) Market: Applications
Healthcare
BFSI
IT and Telecom
E-commerce and Retail
Hospitality and Travel
Government and Utilities
Others
Global Customer Communication Management (CCM) Market: Regional Analysis
All the regional segmentation has been studied based on recent and future trends, and the market is forecasted throughout the prediction period. The countries covered in the regional analysis of the Global Customer Communication Management (CCM) market report are U.S., Canada, and Mexico in North America, Germany, France, U.K., Russia, Italy, Spain, Turkey, Netherlands, Switzerland, Belgium, and Rest of Europe in Europe, Singapore, Malaysia, Australia, Thailand, Indonesia, Philippines, China, Japan, India, South Korea, Rest of Asia-Pacific (APAC) in the Asia-Pacific (APAC), Saudi Arabia, U.A.E, South Africa, Egypt, Israel, Rest of Middle East and Africa (MEA) as a part of Middle East and Africa (MEA), and Argentina, Brazil, and Rest of South America as part of South America.
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The target market is predicted to develop as more businesses across the world use customer communication management systems and as demand for automation in various customer interaction activities increases across a wide range of industries. Additionally, customer communication management software enables businesses to cultivate more fruitful and profitable connections with their clients and facilitates communication with them through a variety of distribution methods. The global customer communication management (CCM) is anticipated to develop as a result of a number of factors throughout the forecast period.
Growth Factors:
In order to deliver offers, bills, account statements, and other organized messages, customer communication management software is helpful. Due to its multi-channel approach, customer communication management software is extensively used in enterprises to communicate with their consumers across a variety of channels, which is what is driving the market for this type of software. The advantages of customer communication management software include updating consumers and enhancing services. The market for customer communication management software is positively impacted by the firms’ ability to provide the finest service to their clients while also incurring minimal personnel expenditures.
Both top-down and bottom-up approaches are used to estimate and validate the size of the Customer Communication Management (CCM) and several other dependent submarkets in the overall market. Secondary research has been used to identify the major market participants, and primary and secondary research has been used to calculate their market shares. All percentage share splits and breakdowns were determined using secondary sources and verified original sources. The need for CCM software is anticipated to increase in the next years due to the increasing adoption of CCM solutions by businesses. With the use of customer communication management software, businesses can communicate with their clients more effectively across all channels of distribution, increasing the likelihood that these interactions will result in more lucrative and fruitful business relationships.
Key Points:
- Define, describe and forecast Customer Communication Management (CCM) product market by type, application, end user and region.
- Provide enterprise external environment analysis and PEST analysis.
- Provide strategies for company to deal with the impact of COVID-19.
- Provide market dynamic analysis, including market driving factors, market development constraints.
- Provide market entry strategy analysis for new players or players who are ready to enter the market, including market segment definition, client analysis, distribution model, product messaging and positioning, and price strategy analysis.
- Keep up with international market trends and provide analysis of the impact of the COVID-19 epidemic on major regions of the world.
- Analyze the market opportunities of stakeholders and provide market leaders with details of the competitive landscape.
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