The Business Research Company has updated its global market reports, featuring the latest data for 2024 and projections up to 2033.
According to The Business Research Company’s Call Center AI , The call center ai market size has grown exponentially in recent years. It will grow from $2.17 billion in 2023 to $2.7 billion in 2024 at a compound annual growth rate (CAGR) of 24.6%. The growth in the historic period can be attributed to customer experience improvement, rise in customer expectations, growing volume of customer interactions, cost efficiency imperative, integration with existing systems..
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The call center ai market size is expected to see exponential growth in the next few years. It will grow to $6.75 billion in 2028 at a compound annual growth rate (CAGR) of 25.8%. The growth in the forecast period can be attributed to personalization of customer interactions, enhanced sentiment analysis, focus on accessibility features, evolving customer communication preferences, multi-channel support.. Major trends in the forecast period include increased adoption of virtual assistants and chatbots, conversational ai for natural language processing, voice biometrics for authentication, continuous learning and adaptability, enhanced call analytics and reporting, integration with crm systems..Rising demand for AI-based intelligent virtual assistants and chatbots are driving the growth of the call center AI market. AI-based intelligent virtual assistants and chatbots provide enhanced customer support services that offer immense opportunities and better communications to clients. The epidemic of COVID-19 has resulted in an exponential increase in call volumes at customer service centers across geographies and sectors. To give callers first contact resolution, contact centers have implemented automation techniques such as chatbots, artificial intelligence, and natural language processing. They are also mapping experiences and assisting clients in implementing them to reduce calls, emails, and chats. For instance, according to RT insights, a United States forum that provides information on machine learning and big data, conversational AI in the form of chatbots or virtual assistants will be utilized at least once a month by 123 million US adults, or 47% of the population by the end of 2022. Such rising demand for AI-based intelligent virtual assistants and chatbots is accelerating the call center AI market growth.
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The call center ai market covered in this report is segmented –
1) By Component: Computer Platforms, Solutions, Services
2) By Deployment Type: Cloud, On-Premise
3) By Industry Vertical: Banking, Financial Services, And Insurance (BFSI), Retail And E-commerce, Telecom, Healthcare, Media And Entertainment, Travel And Hospitality, Other Industries
Technology advancement is a key trend gaining popularity in the call center AI market. Introducing new technologies helps the market grow and provides an enhanced experience to the clients. For instance, in September 2021, Google introduced the beta launch of Dialogflow CX, the latest version of the company’s suite for building conversational experiences that includes a set of new abilities for advanced virtual agents. The product is launched and available as a part of Google’s Contact Centre AI. Dialogflow CX is a conversation management system that works across a variety of platforms, including mobile, online, smart devices, chatbots, interactive voice response systems, messaging applications, and more. The previous version of the product provided a standard agent as compared to the newer version which provides an advanced agent with paid enhanced features such as extended audio input/output.
Top Major Players
Artificial Solutions International AB,
IBM Corporation,
Microsoft Corporation Inc.,
Oracle Corporation,
Amazon Web Services Inc.
The call center ai market report table of contents includes:
1. Executive Summary
- Call Center AI Market Characteristics
- Call Center AI Market Trends And Strategies
- Call Center AI Market – Macro Economic Scenario
- Global Call Center AI Market Size and Growth
- Call Center AI Market Segmentation
- Call Center AI Market Regional And Country Analysis
…………….
- Key Mergers And Acquisitions In The Call Center AI Market
- Call Center AI Market Future Outlook and Potential Analysis
- Appendix
List Of Tables :
Table 1: Global Historic Market Growth, 2018-2023, $ Billion
Table 2: Global Forecast Market Growth, 2023-2028F, 2033F, $ Billion
Table 3: Global Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Table 4: Global Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Table 5: Global Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
………..
Table 74: Artificial Solutions International AB Financial Performance
Table 75: IBM Corporation Financial Performance
Table 76: Microsoft Corporation Inc. Financial Performance
Table 77: Oracle Corporation Financial Performance
Table 78: Amazon Web Services Inc Financial Performance
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