Overview and Scope
Healthcare CRM is a customer relationship management (CRM) system made exclusively for the healthcare sector that combines data from numerous sources (consumer and patient demographics, psychographics, social, behavioural, clinical, financial, website, contact centre, provider credentialing, etc.) to give a thorough picture of patients’ routines and activities.
Sizing and Forecast
The healthcare crm market size has grown rapidly in recent years. It will grow from <b>$17.9 billion in 2023 to $20.75 billion in 2024 at a compound annual growth rate (CAGR) of 15.9%. </b> The growth in the historic period can be attributed to patient-centered care, regulatory compliance, population health management, telehealth integration, referral management.
The healthcare crm market size is expected to see rapid growth in the next few years. It will grow to <b>$38.14 billion in 2028 at a compound annual growth rate (CAGR) of 16.4%. </b> The growth in the forecast period can be attributed to telemedicine expansion, predictive analytics, interoperability, pandemic preparedness, value-based care. Major trends in the forecast period include data analytics and insights, mobile crm applications, personalized care plans, artificial intelligence and chatbot, social determinants of health.
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Segmentation & Regional Insights
The healthcare crm market covered in this report is segmented –
1) By Component: Software, Services
2) By Technology: Predictive, Mobile, Social, Collaborative, Other Technologies
3) By Deployment Model: On-Premise Model, Web or Cloud-based Model
4) By Application: Community Outreach, Community Health Education, Service Outreach or Promotion, Financial Donor Management, Case Coordination, Patient Information Management, Pre-Authorizations or Eligibility, Other Applications
5) By End-Users: Providers, Payers, Life Science Industry
<b>North America</b> was the largest region in the healthcare CRM market in 2023. The regions covered in the healthcare crm market report include Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.
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Major Driver Impacting Market Growth
The rising number of CRM systems in hospitals and clinics is expected to propel the growth of the healthcare CRM market going forward. Healthcare CRM software handles a comprehensive patient database that is safely stored and inaccessible to outside parties. The patients can readily obtain the necessary information from the CRM Medical software by texting, calling, or emailing them at any time from any location. The availability of medical CRM enables the healthcare sector to provide immediate services and solutions and enhance the general effectiveness of hospitals. For instance, in February 2021, according to Aimprosoft, a Ukraine-based healthcare software development company, the implementation of CRM in healthcare reduces administrative errors by up to 30%. Furthermore, according to an article published by Financesonline, a Poland-based platform for SaaS/B2B software and financial products reviews, in 2022, over 90% of hospitals will use electronic health records (EHR), where CRMs supplement EHR by offering and unifying communication capabilities for several concurrent patient engagements and giving users access to patient profiles. Therefore, the rising number of CRM in hospitals and clinics is driving the demand for the healthcare CRM market.
Key Industry Players
Major companies operating in the healthcare crm market include <b> Accenture plc, Allscripts Healthcare LLC, Amdocs, Alvaria Inc., Cerner Corporation, Healthgrades Marketplace LLC, IBM Corporation, Infor Inc., Keona Health, Microsoft Corporation, NICE Systems Inc., Oracle Corporation, Pegasystems Inc., R1 RCM Inc., Sage Group plc, SAP SE, Siemens Healthcare GmbH, SugarCRM Inc., Corpora Corporation Pvt. Ltd., Veeva Systems Inc., Verint Systems Inc., Zoho Corporation Pvt. Ltd., Athenahealth, Brightree LLC, ChARM Health Pty Ltd., CureMD Inc., DocPlanner Group, DrChrono, eClinicalWorks, Epic Systems Corp., Evariant Co., Greenway Health, HubSpot Inc., Insightly Inc., Kareo Inc. </b>
The healthcare crm market report table of contents includes:
1. Executive Summary
2. Healthcare CRM Market Characteristics
3. Healthcare CRM Market Trends And Strategies
4. Healthcare CRM Market – Macro Economic Scenario
5. Global Healthcare CRM Market Size and Growth
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31. Global Healthcare CRM Market Competitive Benchmarking
32. Global Healthcare CRM Market Competitive Dashboard
33. Key Mergers And Acquisitions In The Healthcare CRM Market
34. Healthcare CRM Market Future Outlook and Potential Analysis
35. Appendix
Top Major Players:
Accenture PLC
Allscripts Healthcare LLC
Amdocs, Alvaria
Cerner Corporation
Healthgrades Marketplace LLC
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