Healthcare BPO Market size is projected to reach USD 755.76 billion by 2031, growing at a CAGR of 9.49 %.
Healthcare BPO, or business process outsourcing in the healthcare industry, first appeared in the 1980s. Instead of having an internal department for operations like medical billing, healthcare providers are using this activity to outsource some of their job tasks. To put it another way, healthcare providers employ a third-party company to complete the task on their behalf. Medical billing and coding, claims processing, and data entry services are the three most popular BPO services.
Healthcare business process outsourcing (BPO) is a method used by healthcare organisations to choose and assign specific business-related operations to third-party providers for execution. It supports the processing of claims, the analysis of patient information and enrollment, strategic planning, account management, business acquisition, and billing. In turn, this helps healthcare organisations improve productivity, lower operational expenses, and provide high-quality services to patients while eliminating errors and unwanted data access. Currently, healthcare BPO is divided into many service categories including front-end and back-end.
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Competitive Landscape
The key players have a strong foothold in the market and offer a wide range of services. Some of the key players in this market are Accenture (Ireland), Cognizant (US), Infosys BPM (India), IBM Corporation (US), IQVIA (US), TCS (India), Wipro (India), and WNS (Holdings) Ltd. (India) are some of the major players in this market. Other player active in the market are Access Healthcare, Akurate Management Solutions, Firstsource Solutions, GeBBS Healthcare Solutions, Genpact, HCL Technologies, Invensis Technologies, Lonza, Mphasis, NTT Data Corporation, Omega Healthcare, Parexel International, R1 RCM, Sutherland Global, Sykes Enterprises, UnitedHealth Group and Xerox Corporation.
By Provider Service
- Revenue Cycle Management
- Patient Enrolments
- Patient Care
- Medical Transcription
- Medical Imaging
- Device Monitoring
By Payer Service
- Claims Management
- Claims Adjudication Services
- Claims Settlement Services
- Information Management Services
- Claims Repricing
- Claims Investigation Services
- Claims Indexing Services
- Fraud Detection & Management
- Product Development & Business Acquisition (PDBA)
- Member Management
- Provider Management
- Care Management
- Integrated Front-End Services and Back-office Operations
- Billing and accounts management services
- HR Services
By Life Science Service
- Manufacturing
- R&D
- Non-Clinical Services
- Supply Chain Management & Logistics
- Sales and Marketing Services
- Forecasting
- Performance Reporting
- Analytics
- Research
- Marketing
- Other Non-Clinical Services
Global Healthcare BPO Market: Regional Analysis
All the regional segmentation has been studied based on recent and future trends, and the market is forecasted throughout the prediction period. The countries covered in the regional analysis of the Global Healthcare BPO market report are U.S., Canada, and Mexico in North America, Germany, France, U.K., Russia, Italy, Spain, Turkey, Netherlands, Switzerland, Belgium, and Rest of Europe in Europe, Singapore, Malaysia, Australia, Thailand, Indonesia, Philippines, China, Japan, India, South Korea, Rest of Asia-Pacific (APAC) in the Asia-Pacific (APAC), Saudi Arabia, U.A.E, South Africa, Egypt, Israel, Rest of Middle East and Africa (MEA) as a part of Middle East and Africa (MEA), and Argentina, Brazil, and Rest of South America as part of South America.
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Key Questions Answered in This Report:
- How has the global Market performed so far and how will it perform in the coming years?
- What are the key regional Markets?
- What has been the impact of COVID-19 on the global Market?
- What is the breakup of the Market based on the type?
- What is the breakup of the Market based on the application?
- What is the breakup of the Market based on the manufacturing process?
- What is the breakup of the Market based on the price range?
- What are the various stages in the value chain of the industry?
- What are the key driving factors and challenges in the industry?
- What is the structure of the global Market and who are the key players?
- What is the degree of competition in the industry?
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