The Audio Communication Monitoring Global Market Report 2024 by The Business Research Company provides market overview across 60+ geographies in the seven regions – Asia-Pacific, Western Europe, Eastern Europe, North America, South America, the Middle East, and Africa, encompassing 27 major global industries. The report presents a comprehensive analysis over a ten-year historic period (2010-2021) and extends its insights into a ten-year forecast period (2023-2033).
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According to The Business Research Company’s Audio Communication Monitoring Global Market Report 2024, The audio communication monitoring market size has grown exponentially in recent years. It will grow from $9.57 billion in 2023 to $11.71 billion in 2024 at a compound annual growth rate (CAGR) of 22.3%. The growth in the historic period can be attributed to rise in contact centers, expansion of e-commerce and online businesses, increase in focus on employee training and development, growth in focus on security and compliance, rise in remote work.
The audio communication monitoring market size is expected to see exponential growth in the next few years. It will grow to $27.06 billion in 2028 at a compound annual growth rate (CAGR) of 23.3%. The growth in the forecast period can be attributed to rising customer-centric organization, growing concern for stored data security, increasing regulatory compliance, increased data analytics, demand from emerging markets. Major trends in the forecast period include ai-powered sentiment analysis, convergence with speech analytics, multichannel monitoring, blockchain for security, hybrid cloud solutions.
An increase in risk for telemarketing fraud, cybercrimes, and system hacking is expected to propel the growth of the audio communication monitoring market going forward. Telemarketing fraud involves spam emails, spam calls, and spam messages, and similarly, cybercrimes and system hacking are occurred because of data breaches. Cybercrime operations include employing network-connected equipment, such as webcams or closed-circuit television (CCTV) cameras as well as audio monitoring communications, such as calls, emails, text messages, and instant chats, to spy on a targeted individual or group. For instance, in November 2022, according to reports, immuniweb SA, a Switzerland-based application security company, reported that in 2022, 80% of organizations had encountered a security incident related to their cloud infrastructure. Additionally, for instance, in March 2021, Department for Digital, Culture, Media & Sport, Cyber Security Breaches Survey 2021, a UK-based official agency for Digital, Culture, Media, and Sports, four in ten businesses (39%) organizations have reported cyber security breaches or attacks in the last 12 months. Therefore, an increase in risk for telemarketing fraud, cybercrimes, and system hacking is driving the growth of the audio communications market.
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The audio communication monitoring market covered in this report is segmented –
1) By Type: Wired Communication, Wireless Communication
2) By Component: Solutions, Services
3) By Deployment Mode: Cloud, On-Premises
4) By Organization Size: Large Enterprises, Small and Medium-Sized Enterprises
5) By Vertical: BFSI, Media and Entertainment, Retail and eCommerce, Telecom and IT, Government, Healthcare and Life Sciences, Other Verticals
The growing use of artificial intelligence (AI) and NLP (NLP) technologies is a key trend gaining popularity in the audio communication monitoring market. NLP is one of the branches of AI that make the machine understand the language of humans. Many companies operating in the audio communication monitoring sector are launching innovative technologies related to AI to meet consumer demand. For example, in July 2021, Tata Communications, an India-based telecommunications company launched the ‘IZO Financial Cloud’ platform. This platform enables open banking, provides digital services and strengthens customer trust by providing security through a cloud model involving artificial intelligence, blockchain, and machine learning.
The audio communication monitoring market report table of contents includes:
1. Executive Summary
2. Audio Communication Monitoring Market Characteristics
3. Audio Communication Monitoring Market Trends And Strategies
4. Audio Communication Monitoring Market – Macro Economic Scenario
5. Global Audio Communication Monitoring Market Size and Growth
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26. South America Audio Communication Monitoring Market
27. Brazil Audio Communication Monitoring Market
28. Middle East Audio Communication Monitoring Market
29. Africa Audio Communication Monitoring Market
30. Audio Communication Monitoring Market Competitive Landscape And Company Profiles
Top Major Players:
- Neptune Intelligence Computer Engineering
- Cisco Systems Inc
- International Business Machines Corporation
- Enghouse Interactive
- Google LLC
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