The cloud-based contact center market was valued at USD 16106.5 million in 2020, and it is expected to reach USD 51830.73 million by 2026, at a CAGR of 21.8% over the forecast period (2021 – 2026).
Cloud Based Contact Center Market Definition
The Cloud Based Contact Center comprises of the applications, suite of tools, cloud-hosted services that include sophisticated call routing, multiple communication channels, management of agents, and analytics. It offers and allows the companies to utilize the data provided on the cloud. It plays a vital role in adapting the systematic approach by enterprises and enhances performance.
Cloud Based Contact Center Market Overview
In the report, the market outlook section mainly encompasses fundamental dynamics of the market which include drivers, restraints, opportunities, and challenges faced by the industry. Drivers and restraints are intrinsic factors whereas opportunities and challenges are extrinsic factors of the market.
The growing demand for the cloud-based contact center by the SMEs in order to improve the business, emergence in the need for cloud compliance are factors driving the growth of the market. In addition, the increased flexibility, reduction in installation time and cost, better scalability, are some benefits offered that contribute to the market growth. However, owing to the lack of awareness of the center and the threat associated with the loss of data are factors expected to restrict the growth of the market.
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Global Cloud Based Contact Center Market: Major Players
Incontact,Inc.
X,Inc.
Interactive Intelligence Group,Inc.
Five,Inc.
Liveops Social
3clogic,Inc.
CiscoSystems,Inc.
ConnectFirst,Inc.
Aspect Software
Mitel Networks Corporation
Oracle Corporation
Genesys Telecommunications Laboratories,Inc.
Global Cloud Based Contact Center : Types
Professional Services
System Integrator
Managed Services
Global Cloud Based Contact Center : Applications
Call Routing and Queuing
Data Integration and Recording
Chat Quality Monitoring
Real-Time Decision Making
Workforce Optimization
Global Cloud Based Contact Center : Regional Analysis
All the regional segmentation has been studied based on recent and future trends, and the market is forecasted throughout the prediction period. The countries covered in the regional analysis of the Global Cloud Based Contact Center report are U.S., Canada, and Mexico in North America, Germany, France, U.K., Russia, Italy, Spain, Turkey, Netherlands, Switzerland, Belgium, and Rest of Europe in Europe, Singapore, Malaysia, Australia, Thailand, Indonesia, Philippines, China, Japan, India, South Korea, Rest of Asia-Pacific (APAC) in the Asia-Pacific (APAC), Saudi Arabia, U.A.E, South Africa, Egypt, Israel, Rest of Middle East and Africa (MEA) as a part of Middle East and Africa (MEA), and Argentina, Brazil, and Rest of South America as part of South America.
Reasons to Purchase this Report
• Qualitative and quantitative analysis of the market based on segmentation involving both economic as well as non-economic factors
• Provision of market value (USD Billion) data for each segment and sub-segment
• Indicates the region and segment that is expected to witness the fastest growth as well as to dominate the market
• Analysis by geography highlighting the consumption of the product/service in the region as well as indicating the factors that are affecting the market within each region
• Competitive landscape which incorporates the market ranking of the major players, along with new service/product launches, partnerships, business expansions, and acquisitions in the past five years of companies profiled
• Extensive company profiles comprising of company overview, company insights, product benchmarking, and SWOT analysis for the major market players
• The current as well as the future market outlook of the industry with respect to recent developments which involve growth opportunities and drivers as well as challenges and restraints of both emerging as well as developed regions.
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