“Reaching New Heights: Maximize Market Research Pvt Ltd’s Insights into the Contact Center as a Service (CCaaS) Market”
Anticipated Growth in Revenue:
The Contact Center as a Service (CCaaS) Market size was valued at US$ 3.08 Bn. in 2022 and the total revenue is expected to grow at 17.8 % through 2023 to 2029, reaching nearly US$ 9.71 Bn.
Contact Center as a Service (CCaaS) Market Overview
Contact Center as a Service (CCaaS) Market Scope and Methodology:
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Type segment with the quickest growth :
The market is divided into several segments based on function, including call recording, automated call distribution, computer telephony integration, interactive voice response, customer collaboration, dialer, reporting & analytics, workforce optimisation, and others. In recent years, the market has been dominated by the Automatic Call Distribution segment. The segment generates over 22.0% of the total income generated globally. Contact centres use the automatic call distribution system extensively since it makes handling a high volume of incoming calls easier. This solution uses pre-established distribution guidelines to direct incoming calls to particular agents or departments within an association. Additionally, it provides a better customer experience for callers when the volume of calls is overly high or the workers in the call centre are busy.
Contact Center as a Service (CCaaS) Market Segmentation: The Art of Unveilingby Module
by Function
Automatic Call Distribution
Call Recording
Computer Telephony Integration
Customer Collaboration
Dialer
Interactive Voice Response
Reporting & Analytics
Workforce Optimization
Others
by Enterprise Size
Large Enterprises
Small & Medium Enterprises (SMEs)
by End-user Industry
Banking, Financial Services and Insurance (BFSI)
IT and Telecom
Media and Entertainment
Retail
Logistics and Transport
Healthcare
Other End-user Industries
by Service
Professional
Managed
Contact Center as a Service (CCaaS) Market Key Players :
1. Cisco Systems Inc.
2. Alcatel Lucent Enterprise
3. Avaya, Inc.
4. Enghouse Interactive, Inc.
5. Five9, Inc.
6. Genesys
7. Microsoft Corporation
8. NICE inContact
9. SAP SE
10. Unify Inc.
11. Anywhere365 Enterprise Dialogue Management
12. Computer Talk Technology Inc.
13. 8×8, Inc.
14. Content Guru Limited
15. Enghouse Interactive Inc
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Contact Center as a Service (CCaaS) Market Regional Insights
Key Questions answered in the Contact Center as a Service (CCaaS) Market Report are:
Key Offerings:
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