The Business Research Company’s Contact Centre Software Global Market Report 2023 is the most detailed report available on the market, including broad forecast periods and multiple geographies. The report covers the historic period – 2010-2021, and the forecast period – 2023-2032. The Contact Centre Software Global Market Report 2023 evaluates contact centre software market size, growth rate, drivers, trends, and major companies.
The report provides a global perspective by covering 60 geographies and focusing on major economies in each region – Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
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The global contact centre software market size grew from $32.01 billion in 2022 to $38.33 billion in 2023 at a compound annual growth rate (CAGR) of 19.8%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The contact centre software market size is expected to grow to $80.42 billion in 2027 at a CAGR of 20.4%.
The contact centre software market segments in the report are:
1) By Component: Software, Services
2) By Service Type: Professional Services, Managed Services
3) By Deployment: Cloud-Based, On-Premise
4) By End User: Banking, Financial Services, And Insurance (BFSI), Consumer Goods And Retail, Healthcare, IT And Telecom, Government
Top Major Players
Cisco Systems Inc.
Oracle Corporation
SAP SE
ZTE Corporation
NEC Enterprise Solutions
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The table of contents in TBRC’s contact centre software market report includes:
1. Executive Summary
2. Contact Centre Software Market Characteristics
3. Contact Centre Software Market Trends And Strategies
4. Contact Centre Software Market – Macro Economic Scenario
5. Contact Centre Software Market Size And Growth
…………..
26. Africa Contact Centre Software Market
27. Contact Centre Software Market Competitive Landscape And Company Profiles
28. Key Mergers And Acquisitions In The Contact Centre Software Market
29. Contact Centre Software Market Future Outlook and Potential Analysis
30. Appendix
List Of Tables
Table 1: Global Historic Market Growth, 2017-2022, $ Billion
Table 2: Global Forecast Market Growth, 2022-2027F, 2032F, $ Billion
Table 3: Global Contact Centre Software Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
Table 4: Global Contact Centre Software Market, Segmentation By Service Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
Table 5: Global Contact Centre Software Market, Segmentation By Deployment, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
……….
Table 47: Cisco Systems Inc., Financial Performance
Table 48: Oracle Corporation Financial Performance
Table 49: SAP SE Financial Performance
Table 50: ZTE Corporation Financial Performance
Table 51: NEC Enterprise Solutions Financial Performance
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