The Conversational Systems Global Market Report 2024 by The Business Research Company provides market overview across 60+ geographies in the seven regions – Asia-Pacific, Western Europe, Eastern Europe, North America, South America, the Middle East, and Africa, encompassing 27 major global industries. The report presents a comprehensive analysis over a ten-year historic period (2010-2021) and extends its insights into a ten-year forecast period (2023-2033).
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According to The Business Research Company’s Conversational Systems Global Market Report 2024, The conversational systems market size has grown exponentially in recent years. It will grow from $14.7 billion in 2023 to $19.21 billion in 2024 at a compound annual growth rate (CAGR) of 30.6%. The growth in the historic period can be attributed to breakthrough research publications, foundational patents, regulatory approvals for research, genome editing milestones, media coverage and public awareness.
The conversational systems market size is expected to see exponential growth in the next few years. It will grow to $54.88 billion in 2028 at a compound annual growth rate (CAGR) of 30.0%. The growth in the forecast period can be attributed to therapeutic success stories, global healthcare spending, commercialization strategies, bioinformatics and data analytics, patient advocacy and awareness. Major trends in the forecast period include expanded therapeutic applications, customized crispr platforms, increased clinical trials, regulatory framework maturation, multiplex gene editing advances
The increasing demand for customer engagement is expected to propel the growth of the conversational systems market going forward. Customer engagement refers to the ongoing interaction and relationship between a business and its customers. Conversational systems are used in customer engagement to facilitate two-way dialogues with customers, providing support, answering questions, and offering personalized recommendations. For instance, in May 2021, according to reports published by ServiceBell, Inc., a US-based internet-based platform, in 2023, 41% of customers chose live chat help, and 32% preferred telephone support. Further, more than 50% of customers return to firms that provide live chat. Therefore, the increasing demand for customer engagement is driving the growth of the conversational systems market.
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The conversational systems market covered in this report is segmented –
1) By Deployment: On-Premise, Large Enterprises
2) By Components: Compute Platforms, Solutions, Services
3) By Application: Customer Support & Personal Assistant, Branding And Advertisement, Data Privacy And Compliance, Other Applications
4) By Verticals: Banking Financial Services And Insurance (BFSI), Media And Entertainment, Retail And Ecommerce, Travel And Hospitality, Telecom, Health And Life Sciences, Other Verticals
Major companies operating in the conversational systems market are developing innovative AI advancements, such as ChatGPT, to leverage the benefits of conversational AI technology. ChatGPT is a language model based on the GPT-3.5 architecture. It is designed to understand and generate human-like text based on the input it receives. For instance, in December 2022, OpenAI, a US-based artificial intelligence research organization, debuted a new conversational AI system called ChatGPT, which focuses on natural language processing (NLP) and can engage in conversations with users. It is designed to generate human-like text and can be used for various purposes, such as language translation, question answering, and text summarization. Additionally, the features of ChatGPT include natural language processing, integration with different technologies, improved interpretability, privacy and security, and voice and image capabilities.
The conversational systems market report table of contents includes:
1. Executive Summary
2. Conversational Systems Market Characteristics
3. Conversational Systems Market Trends And Strategies
4. Conversational Systems Market – Macro Economic Scenario
5. Global Conversational Systems Market Size and Growth
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26. South America Conversational Systems Market
27. Brazil Conversational Systems Market
28. Middle East Conversational Systems Market
29. Africa Conversational Systems Market
30. Conversational Systems Market Competitive Landscape And Company Profiles
Top Major Players:
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