The Business Research Company’s Customer Journey Mapping Software Global Market Report 2023 is the most detailed report available on the market, including broad forecast periods and multiple geographies. The report covers the historic period – 2010-2021, and the forecast period – 2023-2032. The Customer Journey Mapping Software Global Market Report 2023 evaluates customer journey mapping software market size, growth rate, drivers, trends, and major companies.
The report provides a global perspective by covering 60 geographies and focusing on major economies in each region – Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
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The global customer journey mapping software market size grew from $10.85 billion in 2022 to $12.82 billion in 2023 at a compound annual growth rate (CAGR) of 18.2%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The customer journey mapping software market size is expected to grow to $24.88 billion in 2027 at a CAGR of 18.0%.
The customer journey mapping software market segments in the report are:
1) Customer Journey Mapping Software Market By Component:
Software
Services
Consulting Services
2) Customer Journey Mapping Software Market By Organization Size:
Small and Medium Enterprises
Large Enterprises
3) Customer Journey Mapping Software Market By Deployment:
On-Premise
Cloud-based
4) Customer Journey Mapping Software Market By End Users:
BFSI
Retail And Consumer Goods
Media And Entertainment
Healthcare And Pharmaceutical
Automotive
IT And Telecommunication
Travel And Hospitality
Education
Other End Users
Top Major Players:
Smaply
Touchpoint
UXPressia
Adobe Inc.
TandemSeven
North America was the largest region in the customer journey mapping software market in 2022.
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The table of contents in TBRC’s customer journey mapping software market report includes:
- Executive Summary
- Customer Journey Mapping Software Market Characteristics
- Customer Journey Mapping Software Market Trends And Strategies
- Customer Journey Mapping Software Market – Macro Economic Scenario
- Customer Journey Mapping Software Market Size And Growth
……
- Africa Customer Journey Mapping Software Market
- Customer Journey Mapping Software Market Competitive Landscape And Company Profiles
- Key Mergers And Acquisitions In The Customer Journey Mapping Software Market
- Customer Journey Mapping Software Market Future Outlook and Potential Analysis
- Appendix
List Of Tables
Table 1: Global Historic Market Growth, 2017-2022, $ Billion
Table 2: Global Forecast Market Growth, 2022-2027F, 2032F, $ Billion
Table 3: Global Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
Table 4: Global Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
Table 5: Global Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
…….
Table 47: Smaply Financial Performance
Table 48: Touchpoint Financial Performance
Table 49: UXPressia Financial Performance
Table 50: Adobe Inc Financial Performance
Table 51: TandemSeven Financial Performance
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