Overview and Scope
Digital business support systems (BSS) refer to the suite of software applications and platforms used by telecommunications and digital service providers to manage their business operations and customer interactions. It encompasses a range of functionalities, including customer relationship management (CRM), billing and revenue management, order management, product catalog management, and self-service portals.
Sizing and Forecast
The digital business support system (BSS) market size has grown rapidly in recent years. It will grow from $5.91 billion in 2023 to $6.99 billion in 2024 at a compound annual growth rate (CAGR) of 18.3%. The growth in the historic period can be attributed to the rising telecommunications industry, the rise of e-commerce, the rising threat of cyber-attacks, increasing global internet penetration, and the proliferation of smartphones and mobile devices.
The digital business support system (BSS) market size is expected to see rapid growth in the next few years. It will grow to $18.7 billion in 2028 at a compound annual growth rate (CAGR) of 18.7%. The growth in the forecast period can be attributed to increasing demand for personalized customer interactions, growing adoption of digital banking, increasing online financial services, rising demand for advanced billing, and rising demand for customer management. Major trends in the forecast period include digital technologies, adoption of 5G technology, artificial intelligence (AI) and machine learning technologies, Internet of Things (IoT) ecosystem, and blockchain technology.
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Segmentation & Regional Insights
The digital business support systems (BSS) market covered in this report is segmented –
1) By Component: Solution, Services
2) By Deployment: Public Cloud, Private Cloud, Hybrid Cloud
3) By Enterprise Size: Small And Medium Sized Enterprises, Large Enterprises
4) By Vertical: Banking, Financial Services And Insurance (BFSI), Information Technology (IT) And Information Technology Enabled Services (ITES), Telecommunications, Retail And E-commerce, Media And Entertainment, Manufacturing, Energy And Utilities, Other Verticals
North America was the largest region in the digital business support system (BSS) market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the digital business support systems (BSS) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
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Major Driver Impacting Market Growth
The growing adoption of cloud computing is expected to propel the growth of the digital business support system (BSS) market going forward. Cloud computing refers to the on-demand availability of computing resources, such as storage and infrastructure, as services over the internet. The adoption of cloud computing arises because of cost efficiency, scalability, flexibility, accessibility, innovation, and agility. Digital business support systems are essential components of cloud computing platforms for managing customer relationships, enabling service delivery, ensuring accurate billing, providing customer support, and facilitating business analysis. For instance, in September 2022, according to reports shared by the AAG IT Support Service, a US-based digital transformation service provider, a global study of 753 technical and business professionals revealed that 63% of respondents reported heavy usage of cloud services. This marked an increase from 59% in 2021 to 53% in 2020. Therefore, the growing adoption of cloud computing is driving the digital business support system (BSS) market.
Key Industry Players
Major companies operating in the digital business support systems (BSS) market are Huawei Technologies Co. Ltd., Accenture plc, International Business Machines Corporation, Oracle Corporation, SAP SE, Hewlett Packard Enterprise Development LP, Tata Consultancy Services Limited, Telefonaktiebolaget LM Ericsson, Nokia Corporation, Capgemini SE, ZTE Corporation, Infosys Limited, VMware LLC, NetApp Inc, Amdocs Limited, Netcracker Technology Corporation, CSG Systems International Inc, BearingPoint//Beyond, Sterlite Technologies Ltd, Comviva Technologies Limited, Comarch SA, Hansen Technologies Corp, Tecnotree Corporation, MDS Global, Optiva Inc., Subex Limited, Cerillion Technologies, MIND CTI Ltd, Qvantel, MATRIXX Software Inc, Suntech S.A.
The digital business support systems (bss) market report table of contents includes:
1. Executive Summary
2. Digital Business Support Systems (BSS) Market Characteristics
3. Digital Business Support Systems (BSS) Market Trends And Strategies
4. Digital Business Support Systems (BSS) Market – Macro Economic Scenario
5. Global Digital Business Support Systems (BSS) Market Size and Growth
…
32. Global Digital Business Support Systems (BSS) Market Competitive Benchmarking
33. Global Digital Business Support Systems (BSS) Market Competitive Dashboard
34. Key Mergers And Acquisitions In The Digital Business Support Systems (BSS) Market
35. Digital Business Support Systems (BSS) Market Future Outlook and Potential Analysis
36. Appendix
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