Overview and Scope
Field force automation involves the utilization of digital tools and technologies to optimize and automate various aspects of field operations, including workforce management, task allocation, data collection, and communication, among others. These solutions are deployed across various industries such as manufacturing, utilities, telecommunications, healthcare, and transportation to enhance operational efficiency, improve customer service, increase productivity, and streamline workflows.
Sizing and Forecast
The field force automation market size has grown exponentially in recent years. It will grow from $3.27 billion in 2023 to $3.94 billion in 2024 at a compound annual growth rate (CAGR) of 20.5%. The growth in the historic period can be attributed to rising demand for workforce optimization, need for real-time data access, growth in mobile connectivity, increasing focus on customer satisfaction, adoption of cloud computing.
The field force automation market size is expected to see exponential growth in the next few years. It will grow to $8.35 billion in 2028 at a compound annual growth rate (CAGR) of 20.7%. The growth in the forecast period can be attributed to expansion of 5G networks, surge in remote working trends, emphasis on sustainability initiatives, rise of predictive analytics solutions, globalization of businesses. Major trends in the forecast period include proliferation of augmented reality for field operations, shift towards autonomous field robots, rise of blockchain for supply chain transparency, increased adoption of edge computing, focus on data security and privacy.
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Segmentation & Regional Insights
The field force automation market covered in this report is segmented –
1) By Component: Solutions, Services
2) By Deployment: On-Premise, Cloud
3) By Organization Size: Small And Medium Enterprises (SMEs), Large Enterprises
4) By Vertical: Information Technology (IT) And Telecom, Healthcare And Life Sciences, Manufacturing, Transportation And Logistics, Construction And Real Estate, Energy And Utilities, Other Verticals
North America was the largest region in the field force automation market in 2023. Asia Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the field force automation market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
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Major Driver Impacting Market Growth
The growing adoption of cloud-based solutions is expected to propel the growth of the field force automation market going forward. Cloud-based solutions refers to software or services that are hosted, managed, and accessed remotely over the internet, offering scalability, flexibility, and cost-effectiveness to users. Field force automation plays a pivotal role in the growing adoption of cloud-based solutions by enabling remote access, real-time data management, and seamless integration, enhancing operational efficiency and scalability for field operations. For instance, in December 2023, according to the European Commission (EC), the Belgium-based executive body of the European Union (EU), the adoption of cloud-based solutions in the EU increased by 4.2 percentage points in 2023, with 45.2% of enterprises purchasing cloud computing services, showcasing a notable rise compared to 2021. Therefore, the growing adoption of cloud-based solutions is driving the growth of the field force automation market.
Key Industry Players
Major companies operating in the field force automation market are Microsoft Corporation, Verizon Communications, AT&T, General Electric (GE), Oracle Corporation, SAP SE, Salesforce.com Inc., Ericsson, BT Global Services, CGI Inc., Zebra Technologies, Trimble Inc., PTC Inc., Channelplay Limited, Industrial and Financial Systems (IFS) AB, Accruent, LeadSquared, Folio3 Software Inc., ServiceMax, ClickSoftware, Astea International Inc., Nimap Infotech, IBCS Group, Mize Inc., MACmobile Pty Ltd., Acumatica Inc., Kloudq Technologies Ltd., Retriever Communications, Appobile Labs, FieldEZ Technologies.
The field force automation market report table of contents includes:
1. Executive Summary
2. Field Force Automation Market Characteristics
3. Field Force Automation Market Trends And Strategies
4. Field Force Automation Market – Macro Economic Scenario
5. Global Field Force Automation Market Size and Growth
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32. Global Field Force Automation Market Competitive Benchmarking
33. Global Field Force Automation Market Competitive Dashboard
34. Key Mergers And Acquisitions In The Field Force Automation Market
35. Field Force Automation Market Future Outlook and Potential Analysis
36. Appendix
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