The Business Processes Outsourcing Global Market Report 2020-30 by The Business Research Company describes and explains the global business processes outsourcing market and covers 2015 to 2020, termed the historic period, and 2020 to 2025, termed the forecast period, along with further forecasts for the period 2025-2030. The report evaluates the market across each region and for the major economies within each region.
The Business Processes Outsourcing Global Market Opportunities And Strategies Report covers business processes outsourcing market drivers, business processes outsourcing market trends, business processes outsourcing market segments, business processes outsourcing market growth rate, business processes outsourcing market major players, and business processes outsourcing market size.
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The business processes outsourcing market report focuses particularly on identifying the trends, opportunities, and strategies that can lead to success. O&S reports are available off the shelf and can be delivered to clients on the day of purchase.
Business Processes Outsourcing Global Market Opportunities And Strategies Report is the most comprehensive report available on this market and will help gain a truly global perspective as it covers 60 geographies. The chapter on the impact of COVID-19 gives valuable insights on supply chain disruptions, logistical challenges, and other economic implications of the virus on the market. The chapter also covers markets which have been positively affected by the pandemic.
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Trends in the market include:
Increased Adoption Of Augmented Reality (AR)-
Augmented reality (AR) is increasingly being adopted in the business process services industry to deliver high quality work for their clients. AR technology allows users to access specific information such as live direct or indirect views of physical real-world environments. The technology is used by organizations to train their staff which will enable them to experience real-world and real-time situations where they must perform according to the objectives and directives set by their employers. AR technology is also used in remote assistance work such as technical support, where agents can guide customers through interactive video step by step. The increased use of mobile technologies and smart devices by organizations pushed the development of AR enabled services.
Enhanced Customer Service Through Social Media-
The rapid adoption of social media across the industries is opening up new opportunities in business processes outsourcing. Social media is bringing business in front of millions of customers and prospects. Now, around 3.5 billion which equates nearly 45% of the population are active social media users, leading to a major shift in consumer behavior. Social media tools provide unmatched consumer data and feedback so, organizations are looking for BPO partners to monitor brand reputation online, take part in social conversations and provide an interactive customer interface.
The market is segmented:
By Service Type-
- a) CRM BPO
- b) HRO BPO
- c) F&A BPO
- d) Other BPO Services
By End-Use Industry –
- a) Financial Services
- b) Retail & Wholesale
- c) Information Technology
- d) Manufacturing
- e) Healthcare
- f) Others
By Automation Type –
- a) Automated BPO Services
- b) Manual BPO Services
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