Customer Journey Analytics Global Market Report 2022 by The Business Research Company is the most comprehensive report available on the market, being wide-ranging both in terms of chronology and geography. It covers the historic period – 2016-2021, and the forecast period – 2022-2026, with additional forecasts for 2026-2031. The report helps gain a truly global perspective as it covers 60 geographies, focusing on major economies in each region – Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
TBRC’s market report includes a chapter on the COVID-19 impact on the customer journey analytics industry, which gives valuable insights on supply chain disruptions, logistical challenges, and other economic implications of the virus on the market and how companies can strategize to bounce back from it. With updated market numbers according to the effects of the coronavirus, the report provides the most accurate expected customer journey analytics market growth numbers from 2022-2031.
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The global customer journey analytics market size is expected to grow from $8.40 billion in 2021 to $10.44 billion in 2022 at a compound annual growth rate (CAGR) of 24.3%. The global customer journey analytics market share is expected to grow to $22.42 billion in 2026 at a CAGR of 21.1%.
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The Customer Journey Analytics Global Market Report 2022-31 by The Business Research Company evaluates customer journey analytics market size, growth rate, drivers, customer journey analytics industry trends, and major companies.
The customer journey analytics market segments in the report are:
1) By Component: Solution, Services
2) By Organization Size: Large Enterprises, Small and Medium-sized Enterprises (SMEs)
3) By Data Source: Web, Social Media, Mobile, Email, Store, Call Center, Others
4) By Application: Customer Segmentation and Targeting, Customer Behavioral Analysis, Customer Churn Analysis, Brand Management, Campaign Management, Product Management, Others
5) By Industry Vertical: BFSI, IT and Telecom, Healthcare, Retail and eCommerce, Government and Defense, Media and Entertainment, Manufacturing, Others
Top Keyplayers Are :
- Acxiom LLC
- Nice Ltd.
- Quadient
- Salesforce Inc.
- Verint Systems
The table of contents in TBRC’s customer journey analytics market report includes:
- Executive Summary
- Customer Journey Analytics Market Characteristics
- Customer Journey Analytics Market Trends And Strategies
- Impact Of COVID-19 On Customer Journey Analytics
- Customer Journey Analytics Market Size And Growth
.
- Customer Journey Analytics Market Competitive Landscape And Company Profiles
- Key Mergers And Acquisitions In The Customer Journey Analytics Market
- Customer Journey Analytics Market Future Outlook and Potential Analysis
- Appendix
List Of Tables
Table 1: Global Historic Market Growth, 2016-2021, $ Billion
Table 2: Global Forecast Market Growth, 2021-2026F, 2031F, $ Billion
Table 3: Global Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
Table 4: Global Customer Journey Analytics Market, Segmentation By Organization size, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
Table 5: Global Customer Journey Analytics Market, Segmentation By Data source, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
.
Table 48: Other Industry Verticals Financial Performance
Table 49: Acxiom LLC Financial Performance
Table 50: Nice Ltd Financial Performance
Table 51: Quadient Financial Performance
Table 52: Salesforce Inc. Financial Performance
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