Overview and Scope
Operations support systems (OSS) and business support systems (BSS) are integral components of a telecommunications or service provider’s infrastructure and play interconnected roles in managing and supporting various aspects of the business. Operations support systems (OSS) manage the network infrastructure and ensure its efficient operation, while business support systems (BSS) handle customer-facing functions such as billing, customer relationship management (CRM), and order management.
Sizing and Forecast
The OSS and BSS market size has grown rapidly in recent years. It will grow from $54.38 billion in 2023 to $61.69 billion in 2024 at a compound annual growth rate (CAGR) of 13.4%. The growth in the historic period can be attributed to rise of virtual network operators, growing need for cybersecurity solutions, demand for real-time analytics, demand for converged billing systems, increasing complexity of telecom networks.
The OSS and BSS market size is expected to see rapid growth in the next few years. It will grow to $96.30 billion in 2028 at a compound annual growth rate (CAGR) of 11.8%. The growth in the forecast period can be attributed to growing need for scalable solutions, increasing demand for cloud-based solutions, rising demand for IoT connectivity management, increasing demand for 5G networks, demand for network automation. Major trends in the forecast period include adoption of artificial intelligence and machine learning, expansion of broadband networks, integration of blockchain technology, integration of Internet of Things (IoT) platforms, technological advancement.
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Segmentation & Regional Insights
The operations support systems and business support systems (OSS and BSS) market covered in this report is segmented –
1) By Component: Solution, Services
2) By Deployment Mode: On-Premises, Cloud-Based
3) By Organization Size: Small And Medium-Sized Enterprises (SMEs), Large Enterprises
4) By Industry Vertical: Information Technology (IT) And Telecommunication, Banking, Financial Services And Insurance (BFSI), Media And Entertainment, Retail And E-Commerce, Other Industry Verticals
North America was the largest region in the OSS and BSS market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the operations support systems and business support systems (OSS and BSS) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
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Major Driver Impacting Market Growth
The growing need for cybersecurity solutions is expected to propel the growth of the OSS and BSS market going forward. Cybersecurity solutions refer to a range of technologies, practices, and policies designed to protect digital systems, networks, and data from unauthorized access, cyberattacks, and other potential threats. The growing reliance on digital infrastructure, interconnected systems, and the increasing sophistication of cyber threats necessitate the continuous evolution and adoption of cybersecurity solutions to safeguard sensitive information and critical assets. Operations support systems (OSS) and business support systems (BSS) facilitate cybersecurity by monitoring network operations, managing customer data securely, and ensuring compliance with regulatory requirements for telecommunications service providers. For instance, in April 2023, according to the Department for Science, Innovation, and Technology, a UK-based government body, cybercrime affected 11% of businesses and 8% of charities in total over the past 12 months, this number increased to 26% of medium-sized businesses, 37% of large businesses, and 25% of high-income charities. Furthermore, in March 2023, according to the World Economic Forum, a Switzerland-based non-governmental organization, the number of cyberattacks that target users in NATO (The North Atlantic Treaty Organization) countries had surged by 300% since 2020. Therefore, the growing need for cybersecurity solutions is driving the growth of the OSS/BSS market.
Key Industry Players
Major companies operating in the operations support systems and business support systems (OSS and BSS) market are Huawei Technologies Co. Ltd., International Business Machines Corporation, Cisco Systems Inc., Oracle Corporation, Hewlett Packard Enterprise (HPE), Ericsson, Nokia Corporation, Infosys Limited, ZTE Corporation, CAPGEMINI SE, Amdocs Limited, Netcracker Technology, CSG International, TIBCO Software Inc., Calix Inc., Sterlite Technologies Limited, Subex Limited, TEOCO Corporation, Comviva, Alepo Technologies Inc., Optiva Inc., OPTELECOM, Matrixx Software Inc., Neural Technologies Limited, THE SIGMA GROUP
The operations support systems and business support systems (oss and bss) market report table of contents includes:
1. Executive Summary
2. Operations Support Systems (OSS) And Business Support Systems (BSS) Market Characteristics
3. Operations Support Systems (OSS) And Business Support Systems (BSS) Market Trends And Strategies
4. Operations Support Systems (OSS) And Business Support Systems (BSS) Market – Macro Economic Scenario
5. Global Operations Support Systems (OSS) And Business Support Systems (BSS) Market Size and Growth
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32. Global Operations Support Systems (OSS) And Business Support Systems (BSS) Market Competitive Benchmarking
33. Global Operations Support Systems (OSS) And Business Support Systems (BSS) Market Competitive Dashboard
34. Key Mergers And Acquisitions In The Operations Support Systems (OSS) And Business Support Systems (BSS) Market
35. Operations Support Systems (OSS) And Business Support Systems (BSS) Market Future Outlook and Potential Analysis
36. Appendix
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