Overview and Scope
Passenger processing self-service technology refers to automated systems and technologies implemented within transportation hubs such as airports, train stations, and bus terminals that allow passengers to manage various aspects of the journey independently without human assistance. This technology aims to streamline the passenger experience, reduce waiting times, enhance efficiency, and improve customer satisfaction while reducing operational costs for transportation providers.
Sizing and Forecast
The passenger processing self-service technology market size has grown rapidly in recent years. It will grow from $1.06 billion in 2023 to $1.20 billion in 2024 at a compound annual growth rate (CAGR) of 13.8%. The growth in the historic period can be attributed to increasing passenger volumes and air travel demand, need for efficiency and cost reduction in airport operations, enhancing passenger experience and satisfaction, streamlining check-in, baggage drop, and boarding processes, reducing wait times and congestion in terminals, improving security and compliance with regulations, growing adoption of self-service solutions by airports and airlines.
The passenger processing self-service technology market size is expected to see rapid growth in the next few years. It will grow to $1.98 billion in 2028 at a compound annual growth rate (CAGR) of 13.2%. The growth in the forecast period can be attributed to expansion of self-service technology to include biometric authentication, integration of mobile and contactless solutions for seamless passenger experience, demand for personalized and customizable travel experiences, adoption of self-service kiosks for ancillary services and upselling, focus on sustainability and environmental impact reduction. Major trends in the forecast period include adoption of biometric authentication, expansion of self-service kiosks, integration of mobile apps, growth in demand for contactless solutions, development of facial recognition technology, adoption of artificial intelligence, increasing use for immigration clearance, and technology innovation.
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Segmentation & Regional Insights
The passenger processing self-service technology market covered in this report is segmented –
1) By Type: Self-service Check-in, Self-service Bag Drop, Automated Border Control, Other Types
2) By Component: Hardware, Software, Services
3) By Applications: Airports, Airlines, Other Applications
North America was the largest region in the passenger processing self-service technology market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the passenger processing self-service technology market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
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Major Driver Impacting Market Growth
The rapid growth of air travel is expected to propel the passenger processing self-service technology market going forward. Air travel involves using aircraft, such as airplanes, helicopters, hot air balloons, blimps, gliders, hang gliders, parachutes, and other vehicles capable of sustained flight. This growth is driven by economic development, globalization, advances in aviation technology, and changes in consumer preferences. Passenger processing self-service technology streamlines air travel, allowing passengers to check in, board, and manage the journey independently, enhancing efficiency and reducing wait times. For instance, in February 2023, according to the International Civil Aviation Organization, a Canada-based specialized agency of the United Nations, the number of air passengers carried in 2022 increased by an estimated 47% compared to 2021, while revenue passenger kilometers (RPK’s) increased by around 70% over the same period. Therefore, the rapid growth of air travel drives the growth of the passenger processing self-service technology market.
Key Industry Players
Major companies operating in the passenger processing self-service technology market are Raytheon Collins Corp., RTX Corporation LLC, Fujitsu Corp., NCR Voyix Corporation LLC, Amadeus Corp., Daifuku Inc., IDEMIA Corp., Glory Ltd., BEUMER Group LLC, SITA Inc., TAV Technologies Inc., Access-IS Corp., IER LLC, Materna IPS LLC, DERMALOG Corp., Embross Inc., HESS Cash Systems GmbH & Co. Corp., Parabit Systems Inc., Atrax LLC, Elenium Automation LLC, Olea Kiosks Inc., CCM Airports Inc.
The passenger processing self-service technology market report table of contents includes:
1. Executive Summary
2. Passenger Processing Self-Service Technology Market Characteristics
3. Passenger Processing Self-Service Technology Market Trends And Strategies
4. Passenger Processing Self-Service Technology Market – Macro Economic Scenario
5. Global Passenger Processing Self-Service Technology Market Size and Growth
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32. Global Passenger Processing Self-Service Technology Market Competitive Benchmarking
33. Global Passenger Processing Self-Service Technology Market Competitive Dashboard
34. Key Mergers And Acquisitions In The Passenger Processing Self-Service Technology Market
35. Passenger Processing Self-Service Technology Market Future Outlook and Potential Analysis
36. Appendix
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