Overview and Scope
The international call services market includes revenues earned by entities by providing services such as traditional landline services, business voice-over internet protocol (VoIP) services, international roaming, and operator-assisted calls. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.
Sizing and Forecast
The international call services market size has grown strongly in recent years. It will grow from $1.45 billion in 2023 to $ 1.58 billion in 2024 at a compound annual growth rate (CAGR) of 9.1%. The growth in the historic period can be attributed to globalization and international trade, rising demand for international connectivity, cost-effectiveness, regulatory changes, and enhanced quality of service.
The international call services market size is expected to see strong growth in the next few years. It will grow to $2.25 billion in 2028 at a compound annual growth rate (CAGR) of 9.2%. The growth in the forecast period can be attributed to enhanced security measures, innovative business models, continued globalization, regulatory and compliance adjustments, and advanced analytics. Major trends in the forecast period include the adoption of AI technologies, 5G network expansion, cloud-based solutions, integration with digital platforms, and enhanced cybersecurity measures.
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Segmentation & Regional Insights
The international call services market covered in this report is segmented –
1) By Type: Voice Calls, Voice Over Internet Protocol (VoIP), Conference Calls, Managed Services
2) By Platform: Mobile Phones, Desktop And Web
3) By Application: Telecommunications And Information Technology, Banking, Financial Services And Insurance (BFSI), Healthcare, Retail And E-commerce, Travel And Hospitality, Other Applications
North America was the largest region in the international call services market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the international call services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
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Major Driver Impacting Market Growth
A surge in international travel is expected to propel the growth of the international call services market going forward. International travel refers to the act of traveling from one country to another. The surge in international travel is fueled by globalization, affordable airfares, business expansion, digital nomadism, and the allure of cultural exploration, all facilitated by improved transportation and technology. International call services are used by travelers as they seek to stay connected with family, friends, and business contacts across borders, relying on these services for communication during their journeys. For instance, in April 2024, according to UN Tourism, a Spain-based specialized agency of the United Nations that promotes responsible, sustainable, and universally accessible tourism, global international tourist arrivals surged to an estimated 1.3 billion in 2023, marking a remarkable 34% increase from 2022 figures, with projections for sustained strong demand in 2024. Additionally, arrivals in the Americas in 2023 rebounded to 90% of pre-pandemic levels, indicating a promising recovery in the tourism sector. Therefore, the surge in international travel is driving the growth of the international call services market.
Key Industry Players
Major companies operating in the international call services market are China Mobile Communications Corporation, Verizon Communications Inc., AT&T Inc., Deutsche Telekom AG, NTT Communications Corporation, T-Mobile US Inc., China Telecommunications Corporation, SoftBank Group Corp., Vodafone Group Plc, China United Network Communications Group Co., Ltd., KDDI Corporation, Orange S.A., Telefónica S.A., América Móvil S.A.B. de C.V., BT Group plc, Bell Canada, Bharti Airtel Limited, SK Telecom Ltd., Rogers Communications Inc., Singapore Telecommunications Limited, Reliance Jio Infocomm Limited, Vodacom Group Limited, Ooredoo Q.P.S.C., Emirates Telecommunications Group Company PJSC, MTN Group Limited
The international call services market report table of contents includes:
1. Executive Summary
2. International Call Services Market Characteristics
3. International Call Services Market Trends And Strategies
4. International Call Services Market – Macro Economic Scenario
5. Global International Call Services Market Size and Growth
………..
32. Global International Call Services Market Competitive Benchmarking
33. Global International Call Services Market Competitive Dashboard
34. Key Mergers And Acquisitions In The International Call Services Market
35. International Call Services Market Future Outlook and Potential Analysis
36. Appendix
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