The outsourced customer care services global market report 2024 from The Business Research Company provides comprehensive market statistics, including global market size, regional shares, competitor market share, detailed segments, trends, and opportunities. This report offers an in-depth analysis of current and future industry scenarios, delivering a complete perspective for thriving in the industrial automation software market.
Outsourced Customer Care Services Market, 2024 report by The Business Research Company offers comprehensive insights into the current state of the market and highlights future growth opportunities.
Market Size –
The outsourced customer care services market size has grown steadily in recent years. It will grow from $70.20 billion in 2023 to $73.54 billion in 2024 at a compound annual growth rate (CAGR) of 4.8%. The growth in the historic period can be attributed to demand for mobility services, rapid shift in preference from enriched to transformational services, demand for higher-value services, adoption of outsourced customer care services, and economic growth.
The outsourced customer care services market size is expected to see steady growth in the next few years. It will grow to $88.99 billion in 2028 at a compound annual growth rate (CAGR) of 4.9%. The growth in the forecast period can be attributed to rising demand for an instant messenger form of customer service, rising demand and presence of tax-free zones, growing consumer expectations for seamless and effective services, growing Demand For Wireless Devices, and increasing disposable incomes. Major trends in the forecast period include digital transformation and omnichannel support, automation of repetitive tasks, artificial intelligence (AI) and chatbots, integrating of new technologies, and product innovation.
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Scope Of Outsourced Customer Care Services Market
The Business Research Company’s reports encompass a wide range of information, including:
1. Market Size (Historic and Forecast): Analysis of the market’s historical performance and projections for future growth.
2. Drivers: Examination of the key factors propelling market growth.
3. Trends: Identification of emerging trends and patterns shaping the market landscape.
4. Key Segments: Breakdown of the market into its primary segments and their respective performance.
5. Focus Regions and Geographies: Insight into the most critical regions and geographical areas influencing the market.
6. Macro Economic Factors: Assessment of broader economic elements impacting the market.
Outsourced Customer Care Services Market Overview
Market Drivers –
The growing cloud-based services are expected to propel the outsourced customer care services market going forward. Cloud-based services refer to delivering computing resources, applications, and data storage over the internet, offering flexibility, scalability, and accessibility from anywhere. Cloud-based services are significant due to cost-effectiveness, accessibility and remote work, data security, and compliance. Cloud-based services enable outsourced customer care providers to drive innovation, cost savings, and business growth while providing their clients with high-quality, effective, and scalable support solutions. For instance, in March 2024, AAG IT Services, a UK-based company that offers a full suite of IT services, generated over $415 billion in revenue in 2022, up from $343 billion in 2021 for public cloud services. By 2023, public cloud services are expected to generate $526 billion in revenue. Therefore, the growing cloud-based services are driving the growth of the outsourced customer care services market.
Market Trends –
Major companies operating in the next-generation wireless communication market are increasing their focus on developing advanced solutions, such as an advanced 5G modem-RF (radio frequency) system, to gain a competitive edge in the market. The Advanced 5G modem-RF system is an integrated hardware and software solution designed to optimize 5G performance, power efficiency, and spectrum flexibility, enabling faster data speeds, lower latency, and enhanced network connectivity. For instance, in February 2024, Qualcomm Technologies Inc., a US-based technology corporation, launched the Snapdragon X80 5G Modem-RF System. This platform boasts AI (artificial intelligence) integration for optimized 5G performance, ultimate 5G capabilities, and spectrum flexibility, ensuring cutting-edge features that drive the evolution of next-gen wireless networks. The system’s AI-powered optimization dynamically enhances network parameters, providing improved connectivity, user experience, and support for bandwidth-intensive applications, solidifying Qualcomm’s market leadership and significantly contributing to the advancement of the next-generation wireless communication market.
The outsourced customer care services market covered in this report is segmented –
1) By Type: CRM Technology Hosting, Fulfillment Or Logistics, Customer Interaction
2) By Application: Pharma And Healthcare, Food And Beverages, Chemical And Material, Construction, Logistics, Other Applications
3) By End-User: Small And Medium Enterprises (SMEs), Large Enterprises
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Regional Insights –
North America was the largest region in the outsourced customer care services market in 2023. The regions covered in the outsourced customer care services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.
Key Companies –
Major companies operating in the outsourced customer care services market are Accenture plc, Tata Consultancy Services Limited, Capgemini SE, NTT DATA Corporation, Cognizant, Infosys Limited, iQor, HCL Technologies Limited, Wipro Limited, Teleperformance SE, Tech Mahindra, Arvato, Serco Group plc, Genpact, Capita, Alorica, EXL Service, Hinduja Global Solutions Ltd., Atento, Sitel Group, Sykes Enterprises Inc., Transcom WorldWide AB, Sutherland Global Services, TeleTech, VXI Global Solutions LLC, Intelenet Global Services, Stream Global Services
Table of Contents
1. Executive Summary
2. Outsourced Customer Care Services Market Characteristics
3. Outsourced Customer Care Services Market Trends And Strategies
4. Outsourced Customer Care Services Market – Macro Economic Scenario
5. Global Outsourced Customer Care Services Market Size and Growth
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32. Global Outsourced Customer Care Services Market Competitive Benchmarking
33. Global Outsourced Customer Care Services Market Competitive Dashboard
34. Key Mergers And Acquisitions In The Outsourced Customer Care Services Market
35. Outsourced Customer Care Services Market Future Outlook and Potential Analysis
36. Appendix
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