Overview and Scope
A self-service kiosk is an interactive tablet or touchscreen computer that enables users to access information or services without having to engage with a human. The device allows a customer to buy a product or service or run a process entirely on their own, decreasing the processing time and increasing productivity. The self-service kiosk allows clients to execute routine tasks on their own without the assistance of a specialized employee.
Sizing and Forecast
The self-service kiosk market size has grown strongly in recent years. It will grow from $24.8 billion in 2023 to $26.99 billion in 2024 at a compound annual growth rate (CAGR) of 8.8%. The growth in the historic period can be attributed to operational efficiency and reduced wait times, data collection and analytics, accessibility and inclusivity, streamlined check-in and check-out processes, enhanced payment and transaction options.
The self-service kiosk market size is expected to see strong growth in the next few years. It will grow to $37.69 billion in 2028 at a compound annual growth rate (CAGR) of 8.7%. The growth in the forecast period can be attributed to personalization and user experience, remote management and maintenance, IoT expansion and connectivity, security enhancements, rise in convenience-driven consumer behavior. Major trends in the forecast period include contactless technology integration, enhanced user experience, AI and machine learning integration, expansion in various industries, biometric authentication.
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Segmentation & Regional Insights
The self-service kiosk market covered in this report is segmented –
1) By Type: Indoor Kiosk, Outdoor Kiosk
2) By Product: Food Self-service Kiosks, Beverage Self-service Kiosks, Retail Self-service Kiosks, Parking Self-service Kiosks, Electric Vehicle Charging Self-service Kiosks, Patient Interactive Self-service Kiosks, Information Self-service Kiosks, Employment Self-service Kiosks, Check-in Self-service Kiosks, Automated Teller Machines
3) By Payment Method: Cash Payment Self-service Kiosks, Non-cash Payment Self-service Kiosks
4) By Implementation: Point-of-Information, Product Promotion, Service / Transaction, Internet Commerce, Product Dispensing, Other Implements
5) By End Use Industry: Hospitality, Financial Services, Retail, Medical, Transportation, Education, Government, Other End Users
North America was the largest region in the self-service kiosk market share in 2023. The regions covered in the self-service kiosk market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
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Major Driver Impacting Market Growth
Increasing integration of payment gateway systems with self-service kiosks is expected to drive the self-service kiosks market moving forward. A payment gateway is a user interface that collects payment information. Merchants utilize this technology to accept debit or credit card purchases from customers. Payment gateways accept and secure payments by various methods and enable cashless and contactless payments, which enables self-service kiosks to accept all kinds of payment methods making overall operation user-friendly and faster. For instance, in February 2022, Citcon, a US-based financial services provider, expanded customer payment options for restaurant self-serve kiosks with ABCPOS integration. This integrated payment gateway enables point-of-sale transactions with PayPal, Venmo, and other payment methods. Therefore, the integration of payment gateway systems with self-service kiosks is expected to drive the self-service kiosks market.
Key Industry Players
Major companies operating in the self-service kiosk market report are Thales Group, HESS Cash Systems GmbH & Co, NEXCOM International Co Ltd., NCR Corporation, Fuji Electric Co Ltd., Diebold Nixdorf Incorporated, Crane Co, Advantech Co Ltd., Glory Ltd., GRG Banking Equipment Co Ltd., Hitachi Payment Services Pvt Ltd., NeoProducts, Verifone Inc., Pyramid Computer GmbH, Embross Systems Pvt Ltd., REDYREF Interactive Kiosks, KIOSK Information Systems, Frank Mayer and Associates Inc., Peerless-AV Inc., KAL ATM Software GmbH, Source Technologies, Vivonet Inc., Azkoyen SA, SlabbKiosks Inc., Olea Kiosks Inc., Livewire Digital, Meridian Kiosks, Lilitab LLC, ZIVELO LLC, Aksor Société par Actions Simplifiée
The self-service kiosk market report table of contents includes:
1. Executive Summary
2. Self-Service Kiosk Market Characteristics
3. Self-Service Kiosk Market Trends And Strategies
4. Self-Service Kiosk Market – Macro Economic Scenario
5. Global Self-Service Kiosk Market Size and Growth
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31. Self-Service Kiosk Market Other Major And Innovative Companies
32. Global Self-Service Kiosk Market Competitive Benchmarking
33. Global Self-Service Kiosk Market Competitive Dashboard
34. Key Mergers And Acquisitions In The Self-Service Kiosk Market
35. Self-Service Kiosk Market Future Outlook and Potential Analysis
36.Appendix
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