Overview and Scope
Self-service technologies refer to technologies that offer customers the ability to interact and transact with a business via an interface, independent of direct communication with another person. The self-service technologies empower customers to complete or gather information without the assistance of an employee.
Sizing and Forecast
The self-services technologies market size has grown rapidly in recent years. It will grow from $34.61 billion in 2023 to $38.42 billion in 2024 at a compound annual growth rate (CAGR) of 11.0%. The growth in the historic period can be attributed to improvement in customer experience, cost reduction for businesses, consumer demand for convenience, digital transformation initiatives, efficiency and time savings, queue management, regulatory compliance.
The self-services technologies market size is expected to see rapid growth in the next few years. It will grow to $56.31 billion in 2028 at a compound annual growth rate (CAGR) of 10.0%. The growth in the forecast period can be attributed to expansion in healthcare services, smart cities initiatives, focus on environmental sustainability, personalization and customer insights, enhanced security measures, expansion in transportation services. Major trends in the forecast period include contactless and touchless solutions, virtual assistants and chatbots, blockchain for security and transactions, mobile and app-based self-service, artificial intelligence (ai) and machine learning (ml) integration.
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Segmentation & Regional Insights
The self-services technologies market covered in this report is segmented –
1) By Component: Hardware, Software, Services
2) By Type: ATM, Kiosks, Vending Machine
3) By End-User: BFSI, Manufacturing, Hospitality, Retail, Healthcare, Offices, Education, Other End Users
North America was the largest region in the self-services technologies market in 2023. The regions covered in the self-services technologies market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
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Major Driver Impacting Market Growth
The rise in demand for self-service machines and automated devices will drive the self-service technologies market in the forecast period. The demand for self-service machines and automated devices is increasing, mainly due to the convenience being offered. The self-service kiosks enable customers to access information or services without having to speak to a live person, anytime and at their convenience. For instance, in November 2022, according to NICE’s May 2022 Digital-First Customer Experience research, a survey conducted by NICE, a US-based company that offers cloud and on-premises enterprise software solutions, among customers, almost four out of five (81%) desire additional self-service choices. Therefore, demand for self-service technologies will rise as the prevalence of increasing demand for self-service machines and automated devices rises.
Key Industry Players
Major companies operating in the self-services technologies market report are KIOSK Information Systems Inc., NCR Corporation, HESS Cash Systems GmbH, Fujitsu Ltd., Azkoyen Group, Maas International Europe B.V, Diebold Nixdorf Inc., Glory Ltd., GRG Banking Equipment Co. Ltd., Hitachi-Omron Terminal Solutions Corp., Nautilus Hyosung America Inc., OKI Electric Industry Co. Ltd., Olivetti SpA, Wincor Nixdorf AG, Zebra Technologies Corp., Toshiba Tec Corp., Verifone Systems Inc., Ingenico Group SA, PAX Technology Ltd., Parabit Systems Inc., Source Technologies LLC, Frank Mayer and Associates Inc., Phoenix Kiosk Inc., Kiosk Information Systems, Touch International Inc., 3M Company, ELO Touch Solutions Inc., Planar Systems Inc., NEC Display Solutions Ltd., Samsung Electronics Co. Ltd., LG Display Co. Ltd.
The self-services technologies market report table of contents includes:
1. Executive Summary
2. Self-Services Technologies Market Characteristics
3. Self-Services Technologies Market Trends And Strategies
4. Self-Services Technologies Market – Macro Economic Scenario
5. Global Self-Services Technologies Market Size and Growth
…..
31. Global Self-Services Technologies Market Competitive Benchmarking
32. Global Self-Services Technologies Market Competitive Dashboard
33. Key Mergers And Acquisitions In The Self-Services Technologies Market
34. Self-Services Technologies Market Future Outlook and Potential Analysis
35. Appendix
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