Overview and Scope
Service delivery automation refers to a broad range of technologically assisted human tasks that are integrated into business or IT processes. Service delivery automation is used in achieving multi-dimensional visibility into businesses and helps streamline the service process.
Sizing and Forecast
The service delivery automation market size has grown exponentially in recent years. It will grow from $7.33 billion in 2023 to $9.45 billion in 2024 at a compound annual growth rate (CAGR) of 28.9%. The growth in the historic period can be attributed to cost reduction and operational efficiency, growing complexity of it environments, need for faster service delivery, expansion of business process outsourcing (bpo), adoption of robotic process automation (rpa).
The service delivery automation market size is expected to see exponential growth in the next few years. It will grow to $25.11 billion in 2028 at a compound annual growth rate (CAGR) of 27.7%. The growth in the forecast period can be attributed to emphasis on end-to-end process automation, growth in cloud-based service delivery models, increased adoption of intelligent virtual agents, focus on customer experience and personalization. Major trends in the forecast period include hyperautomation for comprehensive automation solutions, integration of machine learning for predictive service delivery, adoption of chatbots and virtual assistants, shift towards self-service and autonomous operations, collaboration between humans and automated systems in service delivery.
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Segmentation & Regional Insights
The service delivery automation market covered in this report is segmented –
1) By Type: IT Process Automation, Business Process Automation
2) By Component: Software, Services
3) By User Type: Large Enterprises, Small And Medium Enterprises
4) By Industry Vertical: Bfsi, Healthcare, Travel, Hospitality And Leisure, It And Telecom, Manufacturing, Transport And Logistics, Retail, Others Vertical Industry
North America was the largest region in the service delivery automation market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the service delivery automation market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa
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Major Driver Impacting Market Growth
The growing usage of automation solutions is expected to propel the growth of the service delivery automation market going forward. Automation enables a digitally enabled firm to alter its service delivery and operations, increasing cost savings, accuracy, and productivity scalability. The growing functional benefits of automation solutions for business process automation across various end-user industries such as technology, finance, and others are expected to drive growth in the service delivery automation market. For instance, according to Imaginovation, a US-based premium custom application development company, in 2022, 67% of companies across the world use business process automation solutions that improve end-to-end visibility across different systems, and 24% of companies have started implementing low-code process automation systems and 29% of companies plan to implement low-code process automation software shortly. Therefore, the growing usage of automation solutions is driving the service delivery automation market growth.
Key Industry Players
Major companies operating in the service delivery automation market report are International Business Machines Corporation, Xerox Corporation, Blue Prism Group PLC, Automation Anywhere Inc., CA Technologies, Celaton Ltd, Exilant Technologies Pvt. Ltd, IPsoft Inc, Openspan Pvt. Ltd, Sutherland Global Services Inc, Arago Technology Ltd, Accenture Inc., UiPath SRL, Softomotive Solutions Ltd., Thoughtonomy Ltd., Kofax Inc., Neptune Intelligence Computer Engineering, Pegasystems Inc., Redwood Software Inc., WorkFusion Inc., EdgeVerve Systems Limited, HCL Technologies Limited, Kryon Systems Ltd., AutomationEdge, HelpSystems LLC, KPMG International Cooperative, Wipro Limited, Infosys Limited, Tata Consultancy Services Limited, Cognizant Technology Solutions Corporation, Capgemini SE
The service delivery automation market report table of contents includes:
1. Executive Summary
2. Service Delivery Automation Market Characteristics
3. Service Delivery Automation Market Trends And Strategies
4. Service Delivery Automation Market – Macro Economic Scenario
5. Global Service Delivery Automation Market Size and Growth
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31. Global Service Delivery Automation Market Competitive Benchmarking
32. Global Service Delivery Automation Market Competitive Dashboard
33. Key Mergers And Acquisitions In The Service Delivery Automation Market
34. Service Delivery Automation Market Future Outlook and Potential Analysis
35. Appendix
TOp Major Players:
International Business Machines Corporation
Xerox Corporation
Blue Prism Group PLC
Automation Anywhere Inc.
CA Technologies
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