The Service Delivery Automation by The Business Research Company provides market overview across 60+ geographies in the seven regions – Asia-Pacific, Western Europe, Eastern Europe, North America, South America, the Middle East, and Africa, encompassing 27 major global industries. The report presents a comprehensive analysis over a ten-year historic period (2010-2021) and extends its insights into a ten-year forecast period (2023-2033).
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According to The Business Research Company’s Service Delivery Automation, The service delivery automation market size has grown exponentially in recent years. It will grow from $7.33 billion in 2023 to $9.45 billion in 2024 at a compound annual growth rate (CAGR) of 28.9%. The growth in the historic period can be attributed to cost reduction and operational efficiency, growing complexity of it environments, need for faster service delivery, expansion of business process outsourcing (bpo), adoption of robotic process automation (rpa).
The service delivery automation market size is expected to see exponential growth in the next few years. It will grow to $25.11 billion in 2028 at a compound annual growth rate (CAGR) of 27.7%. The growth in the forecast period can be attributed to emphasis on end-to-end process automation, growth in cloud-based service delivery models, increased adoption of intelligent virtual agents, focus on customer experience and personalization. Major trends in the forecast period include hyperautomation for comprehensive automation solutions, integration of machine learning for predictive service delivery, adoption of chatbots and virtual assistants, shift towards self-service and autonomous operations, collaboration between humans and automated systems in service delivery.
The growing usage of automation solutions is expected to propel the growth of the service delivery automation market going forward. Automation enables a digitally enabled firm to alter its service delivery and operations, increasing cost savings, accuracy, and productivity scalability. The growing functional benefits of automation solutions for business process automation across various end-user industries such as technology, finance, and others are expected to drive growth in the service delivery automation market. For instance, according to Imaginovation, a US-based premium custom application development company, in 2022, 67% of companies across the world use business process automation solutions that improve end-to-end visibility across different systems, and 24% of companies have started implementing low-code process automation systems and 29% of companies plan to implement low-code process automation software shortly. Therefore, the growing usage of automation solutions is driving the service delivery automation market growth.
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The service delivery automation market covered in this report is segmented –
1) Service Delivery Automation Market By Type: IT Process Automation, Business Process Automation
2) Service Delivery Automation Market By Component: Software, Services
3) Service Delivery Automation Market By User Type: Large Enterprises, Small And Medium Enterprises
4) Service Delivery Automation Market By Industry Vertical: Bfsi, Healthcare, Travel, Hospitality And Leisure, It And Telecom, Manufacturing, Transport And Logistics, Retail, Others Vertical Industry
Top Major Players
International Business Machines Corporation
Product innovations are a key trend gaining popularity in the service delivery automation market. Major companies operating in the service delivery automation market are focused on developing new and innovative solutions to strengthen their position in the market. For instance, in April 2022, UiPath, a US-based software company launched a new Automation as a Service that is available on the Finastra cloud, a UK-based software company, that would be made available to the company’s thousands of banks, credit unions, and financial institution clients. Banks that use the UiPath “Automation in a Box” managed service can digitize more quickly, expand their core services, and concentrate more resources on services geared toward their customers. With this solution, UiPath and its partners would be able to design, install, deploy, run, and maintain automated processes with the new service, allowing the banking industry to benefit from automation’s power as well as the security and compliance of cloud-based infrastructure from Finastra, a top pure-play provider of financial services software.
The service delivery automation market report table of contents includes:
1. Executive Summary
2. Service Delivery Automation Market Characteristics
3. Service Delivery Automation Market Trends And Strategies
4. Service Delivery Automation Market – Macro Economic Scenario
5. Global Service Delivery Automation Market Size and Growth
…..
31. Global Service Delivery Automation Market Competitive Benchmarking
32. Global Service Delivery Automation Market Competitive Dashboard
33. Key Mergers And Acquisitions In The Service Delivery Automation Market
34. Service Delivery Automation Market Future Outlook and Potential Analysis
35. Appendix
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