Telecommunication Relay Service Market
Overview and Scope
Telecommunication relay service (TRS) refers to a set of communication services designed to facilitate telephone communication for individuals with hearing or speech disabilities. TRS enables individuals who are deaf, hard of hearing, or have speech impairments to communicate with others over the telephone by using relay operators or assistive technologies.
Sizing and Forecast
The telecommunication relay service (TRS) market size has grown rapidly in recent years. It will grow from $6.95 billion in 2023 to $8.03 billion in 2024 at a compound annual growth rate (CAGR) of 15.6%. The growth in the historic period can be attributed to rising awareness of inclusive communication, globalization and cross-border communication, mobile accessibility, and compliance with accessibility standards.
The telecommunication relay service (TRS) market size is expected to see rapid growth in the next few years. It will grow to $14.51 billion in 2028 at a compound annual growth rate (CAGR) of 15.9%. The growth in the forecast period can be attributed to cybersecurity measures, integration with smart assistants, remote work trends, telehealth and remote healthcare services, customization, and personalization. Major trends in the forecast period include increased integration of AI and machine learning, the rise of next-generation communication technologies, innovations in user interfaces (UI) and user experiences (UX), and collaboration with accessibility advocates and organizations.
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Segmentation & Regional Insights
The telecommunication relay service (TRS) market covered in this report is segmented –
1) By Type: Public Service, Private Service
2) By Technology: Internet Protocol (IP) Relay, Web Relay
3) By Service: Text-to-voice, Voice Carry Over, Captioned Telephone Services, Internet Protocol (IP) Captioned Telephone Services, Video Relay Services, Internet Protocol Relay services
4) By End-User: Enterprise, Public, Personal
North America was the largest region in the telecommunication relay service (TRS) market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the telecommunication relay service (TRS) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.
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Major Driver Impacting Market Growth
The increasing number of deaf and hard-of-hearing people is expected to propel the growth of the telecommunication relay service (TRS) market going forward. Deaf and hard-of-hearing (DHH) people are individuals who experience varying degrees of hearing loss, impacting their ability to hear and understand auditory information. The number of Deaf and hard-of-hearing (DHH) people is rising due to aging populations and various environmental factors such as exposure to loud noises, ototoxic medications, and infectious diseases. Telecommunication relay services significantly facilitate effective communication for deaf and hard-of-hearing individuals, offering accessible relay services that bridge communication gaps with the hearing community. For instance, in February 2024, the World Health Organization (WHO), a Switzerland-based specialized agency, reported that over 1.5 billion people currently live with hearing loss, and it is anticipated that this number could rise to 2.5 billion by 2050. This increase would mean that over 700 million individuals worldwide would require hearing rehabilitation during that period. Therefore, the increasing number of deaf and hard-of-hearing people is driving the growth of the telecommunication relay service (TRS) market.
Key Industry Players
Major companies operating in the telecommunication relay service (TRS) market are American Telephone and Telegraph Company Inc. (AT&T Corporation), International Business Machines Corporation, Cisco Systems Inc., Oregon Relay Service, Bell Canada Inc., Hong Kong Broadband Network Limited, Far EasTone Telecommunications, Purple Communications Inc., CaptionCall, Brastel Co Ltd, Enspyre Limited, Taiwan Star Telecom Corporation, Convo Communications LLC, Dialogic Corporation, Dynasky International Corp, iTalk Global Communications Inc, Vermont Technologies, ClearCaptions LLC, Stratus Video LLC, InnoCaption, Hamilton Relay Inc., Stratus Video LLC, InnoCaption, Hamilton Relay Inc.
The telecommunication relay service (trs) market report table of contents includes:
1. Executive Summary
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