Cloud Based Contact Center Global Market Report 2021 by The Business Research Company is the most comprehensive report available on this market and will help gain a truly global perspective as it covers 60 geographies. The chapter on the impact – both negative and positive – of COVID-19 on the cloud based contact center industry gives valuable insights on supply chain disruptions, logistical challenges, and other economic implications of the virus on the market. This includes revised market numbers according to the effects of the coronavirus and the expected cloud based contact center market growth numbers 2021-2030.
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The Cloud Based Contact Center Global Market Report 2020-30 by The Business Research Company provides an in-depth analysis of the global cloud based contact center market and covers both the historic period, 2015 to 2020, and the forecast period, 2020 to 2030. The report evaluates the market and major economies across the regions Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
The Cloud Based Contact Center Global Market Report 2021 covers cloud based contact center market drivers, cloud based contact center market trends, cloud based contact center market growth rate, cloud based contact center market major players, player-adopted strategies in the market, and cloud based contact center market size.
The global cloud based contact center market is expected to grow from $12.50 billion in 2020 to $15.73 billion in 2021 at a compound annual growth rate (CAGR) of 25.8%. The change in growth trend is mainly due to the companies stabilizing their output after catering to the demand that grew exponentially during the COVID-19 pandemic in 2020. The cloud based contact center market is expected to reach $39.19 billion in 2025 at a CAGR of 25.6%.
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The report covers the cloud based contact center market segments-
1) By Type: Automatic Call Distribution, Agent Performance Optimization, Dialers, Interactive Voice Response, Computer Telephony Integration, Analytics And Reporting
2) By Component: Solution, Services
3) By Deployment: Public, Private, Hybrid
4) By Application: Call Routing And Queuing, Data Integration And Recording, Chat Quality And Monitoring, Real-Time Decision Making, Workforce Optimization
5) By End-User: Banking, Financial Services and Insurance (BFSI), IT And Telecom, Media And Entertainment, Retail, Logistics And Transport, Healthcare, Others
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