Overview and Scope
The intelligent virtual assistant refer to an artificial intelligence (AI)-enabled converse adjunct that generates individualized responses by combining analytics and cognitive computing grounded on individual client information, one’s exchange and position, using the commercial knowledgebase and mortal sapience. An intelligent virtual assistant is more advanced than a simple chatbot, which is automated but not powered by artificial intelligence.
Sizing and Forecast
The intelligent virtual assistant market size has grown exponentially in recent years. It will grow from $12.66 billion in 2023 to $17.06 billion in 2024 at a compound annual growth rate (CAGR) of 34.7%. The growth in the historic period can be attributed to growing demand for customer self-service, focus on user experience and convenience, increased accessibility for people with disabilities, integration with business processes, e-commerce and virtual shopping trends.
The intelligent virtual assistant market size is expected to see exponential growth in the next few years. It will grow to $58.17 billion in 2028 at a compound annual growth rate (CAGR) of 35.9%. The growth in the forecast period can be attributed to customization and personalization features, continued growth in remote work solutions, energy and sustainability applications, enhanced data privacy and security measures.. Major trends in the forecast period include advancements in natural language processing, multichannel and omnichannel support, voice-enabled intelligent virtual assistants, increased adoption in customer service, integration with business applications, cross-platform integration with smart devices
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Segmentation & Regional Insights
The intelligent virtual assistant market covered in this report is segmented –
1) By Product: IVA (Intelligent Virtual Assistant) Smart Speaker, Chatbots
2) By User Interface: Text-To-Text, Text-To-Speech, Automatic Speech Recognition
3) By End User: Retail, BFSI, Healthcare, Telecom, Other End Users
North America was the largest region in the intelligent virtual assistants market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the intelligent virtual assistant market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa
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Major Driver Impacting Market Growth
The increasing demand for self-service options is driving the growth of the intelligent virtual assistant market. Self-service is a practice in which consumers access resources to solve problems on their own without the assistance of a service agent. Self-service grew alongside growing digital technologies as customers become more accustomed to shopping and chatting online. Self-service solutions are now available in almost every business, allowing customers to take a more active role in their journey. As the demand increases for self-service options, there will be an increase in the need to offer automated yet personalized chat service options to customers which are mostly provided through the implementation of intelligent virtual assistants. For instance, according to a recent survey in 2021 by OnePoll, a UK-based survey-led company, 58% of customers stated that they will continue to have more digital interactions in the future than they had before the COVID-19 pandemic as they were impressed by the quick, easy issue resolution received through digital channels, wherein, an intelligent virtual assistant is a critical component of digital self-service success. Therefore, the rising demand for self-service options drives the intelligent virtual assistant market growth.
Key Industry Players
Major companies operating in the intelligent virtual assistant market report are Amazon. com Inc., Apple Inc., IBM Corporation, Nuance Communications Inc., Alphabet Inc.,Mindsay,Microsoft, Oracle,SAP SE,Salesforce,OpenAI,Rulai Inc.,Interactions,24/7. ai Inc.,Creative Virtual,Artificial Solutions,SmartAction,Inbenta,Kore. ai,Verint,Next IT,ChatGPT, Acobot,LivePerson,Amelia, eGain Corporation,Cognigy,Zoho Corporation,Pypestream,Replicant,
The intelligent virtual assistant market report table of contents includes:
1. Executive Summary
2. Intelligent Virtual Assistant Market Characteristics
3. Intelligent Virtual Assistant Market Trends And Strategies
4. Intelligent Virtual Assistant Market – Macro Economic Scenario
5. Global Intelligent Virtual Assistant Market Size and Growth
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26. South America Intelligent Virtual Assistant Market
27. Brazil Intelligent Virtual Assistant Market
28. Middle East Intelligent Virtual Assistant Market
29. Africa Intelligent Virtual Assistant Market
30. Intelligent Virtual Assistant Market Competitive Landscape And Company Profiles
Top Major Players:
- Amazon. com Inc
- Apple Inc
- IBM Corporation
- Nuance Communications Inc
- Alphabet Inc
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