The Software And BPO Services Global Market Report 2023 by The Business Research Company, provides software and bpo services market overview across 60+ geographies in the seven regions – Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa for the 27 major global industries. The report covers a ten-year historic period – 2010-2021, and a ten-year forecast period – 2023-2032.
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According to The Business Research Company’s Software And BPO Services Global Market Report 2023, the market grew from $1886.15 billion in 2022 to $2073.16 billion in 2023 at a compound annual growth rate (CAGR) of 9.9%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The software and bpo services market is expected to grow to $2961.61 billion in 2027 at a CAGR of 9.3%.
The emergence of startups as major clients of software and BPO service providers is expected to drive the market. Driven by cost efficiency and the necessity to focus on core operations, startups have started outsourcing non-core operations such as finance and recruitment to specialized agencies and companies.
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The software and bpo services market is segmented:
1) By Type: BPO Services, Software Services
2) By Organisation Size: Large Enterprises, Small And Medium Enterprises
3) By End-Use Industry: Financial Services, Retail & Wholesale, Information Technology, Manufacturing, Healthcare, Other End-User Industries
Subsegments Covered: CRM BPO, HRO BPO, F&A BPO, Other BPO Services, Application Software, Infrastructure Software, Vertical – Specific Software, Software Outsourcing Services, Other Software Services
Many software services companies are adopting quality standards such as Information Technology Infrastructure Library (ITIL) and International Organization for Standardization (ISO) 9001 to align IT services with business requirements. ITIL describes processes, procedures and tasks that can be applied by an organization to deliver software products and services that meet predefined quality metrics. Similarly, ISO 9001 is a standard for quality products and services that meet desired quality standards and are reliable. For instance, about 1.1 million ISO 9001 certificates have been issued till date to companies, including software services, medical devices, oil and gas, automotive companies and government organizations
The software and bpo services market report table of contents includes:
1. Executive Summar
2. Report Structure
3. Software And BPO Services Market Characteristics
4. Software And BPO Services Market Product Analysis
5. Software And BPO Services Market Supply Chain
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26. Software And BPO Services Market Competitive Landscape
27. Key Mergers And Acquisitions In The Software And BPO Services Market
28 Market Background: IT Services Market
29. Recommendations
30. Appendix
Top Major Players:
- TCS
- Nippon Telegraph And Telephone Corp
- telefonaktiebolaget lm ericsson
- Cognizant Technology Solutions Corp
- Dell Technologies Inc
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